1. Information We Collect
We may collect the following types of information.
- Information you voluntarily provide:
- When submitting VOC (Voice of Customer) forms: name, contact details, country of residence, and optionally, email address.
- When submitting a “Contact Us” inquiry: name, contact number, email address.
- Information submitted through other forms on our website.
- Information collected automatically:
- IP address, device identifiers, browser type, operating system, pages visited, and session duration.
- Cookies and tracking technologies:
- Used for website functionality, analytics, and personalization.
- Sensitive information:
- We do not intentionally collect sensitive personal information (e.g., race, religion, health data). If such data is collected, you may request limited use.
2. Legal Basis for Processing
- We process your data only when permitted by law:
- Your consent (e.g., when submitting a VOC form)
- Performance of a contract or responding to your inquiries
- Legal obligations
- Our legitimate business interests, including product improvement, customer support, and fraud prevention
3. How We Use Information
- Your personal information may be used for:
- Responding to VOC submissions and customer inquiries
- Improving products and services
- Conducting analytics and performance tracking
- Sending marketing communications (with your explicit consent only)
- Complying with legal and regulatory obligations
4. Information Sharing
- We do not sell or rent your personal data. However, we may share your information with:
- Service providers (e.g., hosting, analytics, customer service platforms)
- Business partners or successors (e.g., mergers, acquisitions, restructuring)
- Legal authorities when required by law
5. Cookies and Tracking Technologies
- We use cookies to:
- Ensure core website functionality
- Collect aggregated analytics data
- Store user preferences
- You can disable cookies in your browser settings; however, some features may not function correctly.
- California Residents:
- Targeted advertising and analytics may qualify as "sharing" under CPRA. You may opt out by clicking the “Do Not Sell or Share My Personal Information”
link: https://www.veritas.com/ko/kr/information-center/ccpa ↗
6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If a child has provided personal information, please contact us to request deletion.
7. Your Privacy Rights
- Depending on your location, you may have the right to:
- Access, correct, or delete your data (including VOC submissions)
- Request data portability
- Opt out of communications or data sharing
- Limit the use of sensitive personal data (for California residents)
- Exercise your rights without facing discrimination
- To exercise your rights, contact us at overseas@paldofood.co.kr ↗
8. International Transfers
If you are located outside South Korea, your data may be transferred to our servers in South Korea. We implement safeguards such as Standard Contractual Clauses (SCCs) to ensure data protection according to international standards.
9. Data Security
We apply appropriate technical and organizational measures including encryption, access controls, and regular security audits to safeguard your data.
10. Data Retention
- We retain personal information only for as long as necessary:
- VOC data: up to 3 years for feedback, improvement, or legal purposes
- Marketing data: until you withdraw consent
- Analytics data: in anonymized or aggregated form
11. Changes to This Policy
We may revise this Privacy Policy periodically. Changes will be published on this page with an updated effective date.
